Payment Policy

This Payment Policy explains how payments are shown, processed, authorized, charged, cancelled, and refunded when you place an order on Esdeepee.

By placing an order on our website, you agree to this Payment Policy, our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Where payment options appear

Available payment methods are shown on the secure checkout page after you enter your contact and shipping details.

Payment options may vary depending on your location, device, currency, order details, payment provider availability, and fraud-prevention checks.

For clarity, some payment methods may not appear on product pages or in the website footer. The available payment options at checkout are the final payment options available for your order.

2. Accepted payment methods

We accept major debit and credit cards as shown at checkout, such as Visa, Mastercard, American Express, and other supported card brands.

Additional payment methods may be available at checkout depending on your location and the payment providers currently enabled for your market.

Crypto.com Pay may be available at checkout where supported. Availability may vary by country, device, provider, and order details.

We reserve the right to add, remove, suspend, or change available payment methods at any time.

3. Prices, currency, and taxes

Prices are displayed in the currency available for the customer’s market at checkout.

For customers in Portugal, prices are displayed in EUR.

Shipping costs, taxes, and any applicable charges are shown clearly during checkout before payment is completed.

Portugal shipping is currently €6.89 per order unless a valid promotion or different shipping option applies at checkout.

The final order total shown at checkout is the amount you agree to pay.

Depending on your delivery country, order value, product type, and applicable laws, your order may be subject to VAT, customs duties, import taxes, brokerage fees, or other charges.

Where taxes or duties are collected at checkout, they will be shown before you complete payment.

Where taxes, duties, or import charges are not collected at checkout, the customer may be responsible for paying them directly to the carrier, customs authority, or other relevant authority before or after delivery.

Esdeepee is not responsible for delays caused by customs processing, unpaid duties, incorrect customer information, or local import requirements.

4. Secure checkout

Checkout is encrypted and processed through secure payment systems.

Payments are processed by PCI-compliant payment partners. We do not store full card numbers on our servers.

You are responsible for ensuring that the payment information you provide is accurate, complete, and authorized for use.

Do not submit payment information that you are not authorized to use.

5. Payment authorization

When you place an order, your payment method may be authorized by the payment provider.

An authorization means the provider checks that the payment method is valid and that sufficient funds or credit may be available.

Depending on the payment method and provider, an authorization may temporarily reduce your available balance even before the final charge is completed.

If an order is cancelled, rejected, or cannot be fulfilled, any authorization may be released or voided according to the payment provider’s rules. Your bank or payment provider controls how quickly released authorizations become available again.

6. When we charge your payment method

Your payment method may be charged when your order is placed or when the order is confirmed for processing.

Once payment has been successfully processed, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee that the order can be fulfilled. If an item is unavailable, restricted, incorrectly priced, affected by a technical error, or cannot be shipped to your delivery address, we may cancel the order and issue a refund.

7. Failed or declined payments

A payment may fail or be declined for reasons including, but not limited to:

- Incorrect card or account details
- Insufficient funds
- Bank or card issuer decline
- Payment provider restrictions
- Security or fraud-prevention checks
- Unsupported country, currency, or payment method
- Network or technical errors
- Incomplete customer verification

If your payment fails, you may try another available payment method at checkout or contact your bank/payment provider.

We cannot override a payment decline issued by your bank, card issuer, or payment provider.

8. Order verification and fraud prevention

To protect customers and prevent fraud, we may review orders before processing.

We may request additional information to verify an order, such as:

- Billing address confirmation
- Shipping address confirmation
- Contact information confirmation
- Proof that the payment method is authorized for use
- Additional identity or order-related information where required

If we cannot verify an order, or if we believe an order may be fraudulent, unauthorized, high risk, or in violation of our policies, we may cancel and refund the order.

We reserve the right to refuse or cancel any order that appears suspicious, fraudulent, abusive, or inconsistent with our store policies.

9. Crypto.com Pay

Crypto.com Pay may be available as a payment option at checkout where supported.

If Crypto.com Pay is available and selected, your order total is shown in the checkout currency available for your market. Crypto.com Pay may convert the order total into supported crypto payment methods at the rate shown during checkout.

Crypto payment availability, supported assets, exchange rates, fees, confirmation times, and transaction rules are controlled by Crypto.com Pay and may vary.

Network, miner, gas, blockchain, or provider fees, if any, are the customer’s responsibility.

Orders paid through Crypto.com Pay are confirmed only after the payment provider marks the payment as complete or confirmed.

Crypto transactions may not support traditional card chargebacks. Eligible order issues are handled under our Return & Refund Policy.

Refunds for Crypto.com Pay orders are processed through Crypto.com Pay according to its rules, exchange rates, timing, and supported refund methods at the time the refund is issued.

Refunds are based on the checkout currency value of the eligible refund amount, not on a fixed amount of cryptocurrency.

You are responsible for providing any accurate wallet, account, or payment details requested by Crypto.com Pay for refund processing.

10. Pricing errors and technical errors

We work to ensure that prices, product information, shipping costs, taxes, and payment details are accurate.

However, errors may occur, including:

- Incorrect prices
- Incorrect discounts
- Incorrect shipping charges
- Incorrect tax calculations
- Incorrect product availability
- Technical checkout errors
- Currency display errors
- Payment provider errors

If we discover an error before or after you place an order, we may contact you for instructions, correct the issue, cancel the order, or issue a refund.

We are not required to fulfil an order at an incorrect price or under incorrect terms caused by a technical, typographical, system, or provider error.

11. Discounts, promotions, and gift cards

Discounts, promotions, coupon codes, and gift cards are subject to their own terms and availability.

A discount is valid only if it is accepted by the checkout system before payment is completed.

Discounts cannot usually be applied after an order has been placed unless we choose to do so at our discretion.

Promotions may be limited by country, product, order value, customer eligibility, date, payment method, or other conditions.

We may modify, suspend, or cancel promotions at any time.

12. Cancellations and order changes

If you need to cancel or change an order, email us immediately at support@esdeepee.com.

We can only cancel or change an order if it has not already entered processing, fulfilment, dispatch, or shipping.

Once an order has entered processing or has shipped, it may no longer be possible to cancel or change it.

If the order has already shipped, please follow our Return & Refund Policy.

13. Refunds

Refund eligibility is governed by our Return & Refund Policy.

If a refund is approved, it will be issued to the original payment method where possible.

Refund processing times depend on the payment method, payment provider, bank, card issuer, or Crypto.com Pay rules.

After we issue a refund, it may take additional time for the refunded amount to appear in your account.

Shipping fees, duties, taxes, import charges, provider fees, network fees, or other charges may not be refundable unless required by law or stated in our Return & Refund Policy.

14. Chargebacks and payment disputes

If there is a problem with your order, contact us first at support@esdeepee.com so we can help resolve the issue.

For card payments, you may have rights through your card issuer or payment provider. However, opening a chargeback or payment dispute before contacting us may delay resolution.

If a chargeback or dispute is opened, we may provide the payment provider with relevant order information, including order confirmation, tracking details, delivery confirmation, customer communications, refund records, and policy information.

Fraudulent or abusive disputes may result in order cancellation, account restrictions, or refusal of future orders.

Crypto transactions do not support traditional card chargebacks. Eligible issues for crypto-paid orders are handled under our Return & Refund Policy and the rules of Crypto.com Pay.

15. Address and customer information accuracy

You are responsible for providing accurate billing, shipping, contact, and payment information.

We are not responsible for delays, failed delivery, customs issues, payment issues, or lost orders caused by incorrect or incomplete customer information.

If you notice an error after placing an order, contact us immediately at support@esdeepee.com.

We cannot guarantee that address or order changes can be made after an order is placed.

16. Payment provider terms

Your use of a payment method may also be subject to the terms, conditions, privacy policy, fees, verification rules, and dispute rules of the relevant payment provider.

This may include your bank, card issuer, digital wallet provider, Crypto.com Pay, or any other payment service used at checkout.

Esdeepee is not responsible for delays, declined transactions, provider fees, exchange rates, account restrictions, or other actions controlled by third-party payment providers.

17. Contact

Questions about payment can be sent to:

Email: support@esdeepee.com

Please include your order number, full name, and the email address used at checkout so we can help you faster.