Privacy policy

Who we are

This Privacy Policy explains how we collect, use, and protect information when you visit esdeepee.com or make a purchase from our store. We currently ship and serve customers within the United States only.

What we collect

We collect information needed to run the store, fulfill orders, and provide support:

  • Order & account info: name, shipping/billing address, email, phone (optional), items ordered, order notes.
  • Payment info: processed securely by our payment partners (we do not store full card numbers).
  • Technical data: device/browser type, IP address, pages viewed, time on site, and cookies (see “Cookies & similar technologies”).
  • Support messages: emails and attachments you send to our support address.

How we use your information

We use your information to:

  • Process and deliver your order, send order/dispatch updates, and provide tracking.
  • Handle returns, refunds, and customer support.
  • Operate, maintain, and improve our website (analytics, troubleshooting).
  • Prevent fraud and abuse and comply with applicable laws.

We do not use sensitive medical claims or profiling for “high-risk” decisions. We do not make promises of results outside normal product use.

Sharing your information

We share only with trusted service providers as needed to run the store:

  • Payment processors (to take payment and prevent fraud).
  • Carriers/fulfillment partners (to pack/ship your order and provide tracking).
  • Website/IT providers (hosting, analytics, email notifications).

These partners may access data only to perform services for us and must protect it appropriately. We do not sell your personal information.

Cookies & similar technologies

We use cookies and similar technologies to:

  • Keep your cart/session working.
  • Remember preferences (e.g., currency, sign-in).
  • Understand site performance and improve usability (basic analytics).

You can manage cookies through your browser settings. Disabling some cookies may affect site features (cart, checkout, login).

Advertising & analytics

If we use advertising or analytics tools, they may place or read cookies to measure performance (e.g., page views, conversions). We do not share payment details with these tools. Data is used in aggregate to improve our store and ads relevance. You can opt out via your browser’s ad settings or device settings where available.

Retention

We keep order and transaction records as required for accounting, tax, and fraud-prevention. Support emails are kept as long as needed to manage your request. When data is no longer required, we delete or de-identify it in a reasonable timeframe.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to keep your data safe.

Your choices & rights (U.S.)

  • Access/Update: You can request a copy of your personal information or ask us to correct it.
  • Delete: You can request deletion of your account/order data where legally possible (we may keep certain records to meet legal/financial obligations).
  • Opt-out of marketing: Unsubscribe from any marketing emails at any time using the link in the email (we still send essential order/service emails).

California residents: We do not “sell” or “share” personal information as defined by California law. You may still request access, correction, or deletion of your data by contacting us.

Children’s privacy

Our site is intended for general audiences and not for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

Third-party links

Our site may link to other websites. Their privacy practices are their own; please review their policies before submitting information.

International access

Our store is directed to U.S. customers. If you access the site from outside the U.S., you understand your data will be processed in the United States.

Changes to this policy

We may update this policy to reflect changes to our practices or for legal reasons. We’ll update the “Last updated” date when changes are made.

Contact us

Questions or requests about your privacy?
Email: support@esdeepee.com