FAQ
1) Where do you ship?
We currently ship within the United States only.
2) How long does processing take?
Orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends/holidays start processing the next business day.
3) How long is delivery (transit) time?
After dispatch, typical transit time is 10–15 days. Delivery time may vary due to carrier workload, weather, or operational delays.
4) How much is shipping?
Flat rate $4.99 per order (USA).
5) Are taxes included in prices?
Yes. All prices shown include applicable taxes for U.S. orders.
6) Will I receive tracking?
Yes. A tracking link is emailed after your order ships. Tracking can take 24–48 hours to update after the first scan.
7) Can I change or cancel my order?
If your order hasn’t entered processing or shipping, we’ll try to help. Email support@esdeepee.com as soon as possible with your order number and requested change. Once shipped, please use the return process.
8) I entered the wrong address—what should I do?
Email us immediately at upport@esdeepee.com. If the order hasn’t shipped, we’ll update it. If it’s already shipped, the carrier may return it to us; reship fees may apply.
9) Do you accept exchanges?
Exchanges are not accepted. If you need a different size or color, please return the item (if eligible) and place a new order.
10) What is your return window?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags/packaging. Please include your order number.
11) Who pays for return shipping?
- Our mistake (wrong item/size/color sent, or damaged/defective on arrival—after verification): we cover the return.
- Customer choice/error (ordered wrong size/color/gender or changed mind): return shipping is customer-paid. We can provide a prepaid label and deduct $4.99 from your refund, or you may use your own trackable method.
12) How do I start a return?
Email upport@esdeepee.com with your order number, the item(s), reason, and photos if damaged/defective. We’ll confirm eligibility and send instructions (and a label if applicable).
13) When will I get my refund?
After we receive and inspect your return, approved refunds are issued to the original payment method—typically within 7–10 business days. Your bank/card may need extra time to post the credit. If a $4.99 label fee applies, it will be deducted.
14) What items are not returnable?
Items marked Final Sale, gift cards, and downloadable/virtual items (if any) are not returnable.
15) My tracking says “delivered” but I didn’t receive it—what now?
Check with household members and neighbors, and look in common drop-off areas. If still missing, email upport@esdeepee.com with your order number so we can help investigate with the carrier.
16) Do you make medical or performance claims?
No. We describe materials, features, size/fit, care, and what’s included. We do not make medical claims or promises of guaranteed results.
17) What payment information do you store?
Payments are processed securely by our payment partners. We do not store full card numbers. See our Privacy Policy for details.
18) How do you use my data?
We use data to process orders, provide support, operate the website, and prevent fraud. We do not sell personal information. See our Privacy Policy for full details.
19) Do you offer partial shipments?
Sometimes orders with multiple items may ship in separate packages to keep things moving. You’ll receive tracking for each shipment.
20) How do I contact support?
Email upport@esdeepee.com. We aim to reply within 24–48 business hours.